Privacy Policy

Privacy Notice

Last updated: 3 August 2026

cancerhopehub ("we", "us", "our") is a registered charity that runs an online fundraising platform for people affected by cancer. We respect your privacy and are committed to protecting your personal information. This Privacy Notice explains what information we collect, how we use it, who we share it with, and the choices you have. By using our Website, you agree to the practices described here.

## 1. Who We Are

cancerhopehub is the "data controller" for the personal information collected through this Website. If you have any questions about your privacy or this Notice, you can contact us at support@cancerhopehub.com.

## 2. cancerhopehub Is a Public Platform

Please remember that campaigns on cancerhopehub are public. When you create a campaign or post content such as your name, story, photos, videos, or updates, that information can be seen by anyone who visits the Website, and may appear in search engines like Google. When you donate, you can choose to show your name publicly or to give privately by selecting the "don't display my name publicly" option. Please think carefully about what personal details you choose to share publicly.

## 3. Information We Collect

We collect information in a few different ways:

Information you give us directly: This includes your name, email address, and any details you choose to add when you create a campaign, post an update, or donate — such as your story, photos, videos, and the campaign's goal and category. If you are an organiser, we may also collect information you provide to verify your identity or how funds are used.

Donation information: When you donate, our payment processor PayPal collects your payment details. cancerhopehub does not see or store your full card or bank account numbers — these are handled directly and securely by PayPal. We do receive limited information such as your name, the amount you donated, and the date, so we can display and manage donations.

Information collected automatically: When you visit the Website, we may automatically collect technical information such as your IP address, browser type, device information, and how you use the Website. Some of this is collected through cookies and similar technologies (see our Cookie Policy).

Sensitive information: Because our platform is about cancer, campaigns may include health-related details about the person being helped. Any such information is shared voluntarily by the person posting it, and by posting it they choose to make it public as part of their campaign. Please only share health or other sensitive information that you have the right to share.

## 4. How We Use Your Information

We use the information we collect to:

Provide and operate the Website, including creating and displaying campaigns and processing donations through PayPal;

Communicate with you about your campaign, your donation, or your account, and respond to your questions;

Verify identity and prevent fraud, misuse, and other harmful or illegal activity;

Keep the Website secure and working properly, and improve it over time;

Comply with our legal obligations as a registered charity.

## 5. How We Share Your Information

We do not sell your personal information. We share information only in these situations:

With PayPal, our payment processor, so that donations can be processed securely;

With campaign organisers, where you donate to a campaign — for example, your name and donation amount may be visible to the organiser so they can thank you (unless you donate privately);

With service providers who help us run the Website (such as hosting), who are only allowed to use the information to provide services to us;

With authorities or legal bodies, where we are required to by law, or where it is necessary to protect our rights, our users, or the public, or to prevent fraud or harm;

Publicly, where you have chosen to make information public as part of a campaign or a public donation.

## 6. PayPal and Third Parties

Donations are processed by PayPal, which handles your payment information under its own privacy policy and terms. We encourage you to read PayPal's privacy policy to understand how they handle your data. Our Website may also contain links to other websites; we are not responsible for the privacy practices of those websites, and we encourage you to read their policies.

## 7. How We Protect Your Information

We use reasonable technical and organisational measures to protect your information from loss, misuse, and unauthorised access. Our Website uses secure (HTTPS) connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

## 8. How Long We Keep Your Information

We keep your information for as long as it is needed to provide our services, to run and display campaigns, to meet our legal and charitable obligations, and to resolve any disputes. When information is no longer needed, we take steps to delete it or make it anonymous.

## 9. Your Rights

Depending on where you live, you may have rights over your personal information, including the right to:

Ask what information we hold about you and request a copy;

Ask us to correct information that is wrong or out of date;

Ask us to delete certain information;

Object to or ask us to limit how we use your information;

Withdraw consent where we rely on it.

To exercise any of these rights, please contact us at support@cancerhopehub.com. We may need to verify your identity before acting on your request. Please note that some information may need to be kept for legal or charitable-compliance reasons.

## 10. Children

Our Website is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has given us their information, please contact us at support@cancerhopehub.com and we will delete it.

## 11. Changes to This Notice

We may update this Privacy Notice from time to time. When we do, we will post the new version on this page with a new "Last updated" date. Please check back from time to time to stay informed.

## 12. Contact Us

If you have any questions or concerns about your privacy or this Notice, please contact us at support@cancerhopehub.com.